Privacy and Data Protection Policy for Royal Vip Cars
Royal Vip Cars (referred to as "we", "our", or "us") is committed to protecting and respecting the privacy of our customers (referred to as "you" or "your") in accordance with applicable data protection laws and regulations. We comply with all applicable privacy and data protection laws and regulations, including the General Data Protection Regulation (GDPR) and the Data Protection Act 2018. This policy outlines how we collect, use, and protect personal data and explains your rights with respect to your personal data.
What information do we collect?
We collect personal information about you when you book a private hire service with us, such as your name, address, phone number, email address, payment information, pick up and drop off locations, and any special requirements or requests. We may also collect information about your device and usage of our website.
How do we use your information?
We use your personal information to provide you with our private hire services, including booking and dispatching vehicles, processing payments, and providing customer support. We may also use your information for marketing purposes, such as sending you promotional offers and newsletters, but only with your consent.
We may also use your information:
- To comply with our legal obligations, such as reporting accidents or incidents to TfL
- To improve our services and develop new services
- To ensure the safety and security of our passengers and drivers
How do we share your information?
We will not share your personal information with any third parties unless we are required to do so by law or unless it is necessary to provide our services to you. For example, we may need to share your personal information with our cloud storage providers, payment processing provider, or with the chauffeur who will be providing your private hire services.
We ensure that any third-party processors we use comply with privacy and data protection laws and regulations, and we have appropriate contracts in place with them that include data protection clauses. We may also share personal data with TfL or other regulatory authorities where required by law or in connection with regulatory requirements.
How do we protect your information?
We take appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. We also require our third-party service providers to implement appropriate security measures to protect your information. We limit access to personal data to authorized personnel only, and we implement security measures such as encryption and access controls to protect personal data.
How long do we keep your information?
We retain your personal information for as long as necessary to provide you with our private hire services and as required by law. We may also retain some information for a longer period for business purposes, such as record-keeping and analytics.
Your rights and choices
You have the right to:
- The right to access your personal data
- The right to rectify any inaccurate personal data
- The right to erasure of your personal data
- The right to restrict processing of your personal data
- The right to data portability
- The right to object to processing of your personal data
To exercise any of these rights, please contact our data protection officer (DPO) using the contact information provided below.
By implementing these measures, we aim to ensure that your personal data is protected and used in a responsible and transparent manner. If you have any questions or concerns about our data protection practices, please do not hesitate to contact us.